Ready to improve your customer experience ?

What?

Workshops and coaching for businesses to prioritize customer experience and optimize commercial success
Our journey includes guided coaching sessions and workshops that take place in your own business, where we together will be customers in your business.
Together, we will identify and demonstrate specific areas where you can enhance and improve the customer journey and experience. This highly pragmatic approach ensures that you leave with actionable insights that can lead to immediate improvements for you and your team.
Examples: Mapping customer journeys, identifying bottlenecks, suggest strategic improvements.

Who?

Businesses that want to improve their customer journey and experience, offline and online.

Link to coaching atelier

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Are you ready to improve your customer journey ?

If you’re ready to embark on this transformative journey, I invite you to reach out. Through this coaching program, I aim to empower you and your team to cultivate and shift to a truly customer-focused mindset within your team.

By empowering independence and encouraging your staff to make decisions that truly prioritize the customer experience, you’ll create an environment where employees feel confident acting without constant managerial approval

What do people say

"I enjoyed working with Ylva and can confidently say she is an exceptional coach.
Ylva is always willing to tackle any coaching challenge, demonstrating a deep respect for her coachees and honouring the dynamic between manager, coachee, and coach.

Her coaching has a profound and lasting impact, empowering employees to continue growing even after the sessions conclude. Ylva is transparent about her capabilities and consistently aligns with the coach and manager’s expectations. Her honesty, dedication, and expertise make her a remarkable asset to any team.”

I’ve had the pleasure of being managed by Ylva at Ansell on the corporate marketing team. Her strategic direction, thoughtful mentorship and marketing experience makes her an invaluable asset.

Ylva is not only a strategic thinker and encouraging manager, but also offers tailored mentorship and coaching, and has personally helped me to grow in my career. I would highly recommend working with Ylva as a professional coach and/or in the field of marketing and communications.”

"Ylva Nordström has been a valued partner of the Learning and Development Center of Excellence, delivering impactful workshops and personalized coaching across regions. Her expertise in building coaching cultures, enhancing leadership, and driving change management has earned excellent feedback, showcasing her ability to foster personal growth"

"Ylva and I met in 2022 while we both worked for Ansell. At that time I was part of a special project team, which proved a very stressful role for me. Over the course of several months, Ylva and I met half a dozen times, during which she provided a number of strategies to help me overcome the challenges I faced in on the project. Her kind and empathetic demeanor made me feel very comfortable, and one visualization technique, in particular, was hugely beneficial to me (and in fact I still employ it 2.5 years later). In part due to Ylva's support, I was able to overcome the uncertainty I felt and help bring the project to a successful conclusion for Ansell. I am incredibly grateful I met her when I did and would not hesitate to recommend her as a coach."

LET'S GET STARTED

Book an information call for free

→ Email: ylva@ycrcoaching.be
→ Phone: +32 478 29 73 92
→ Website: ycrcoaching.be
→ LinkedIn: linkedin.com/in/ylvanordstrom

Follow me on social media for tips, updates, and inspiration:

@ylvanordstrom

Ready to improve your customer experience ?

What?

Who?

Are you ready to improve your customer journey ?

What do people say

LET'S GET STARTED

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